Return & Refund Policy

At Emaar Mart, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help.

Returns

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.

• The original packaging, tags, and accessories are included.

• The product has not been damaged due to misuse or improper handling.

• Proof of purchase or order details can be provided.

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery and provide clear photos or a video showing the issue. After review, we may offer a replacement or refund.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or as otherwise agreed with the customer. Processing times may vary depending on the payment provider.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal-use, clearance, or other product-specific reasons. Such restrictions will be communicated where applicable.

Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, Emaar Mart may cover the applicable return shipping cost. For returns due to a change of mind or personal preference, return shipping may be the customer's responsibility.

Contact Us

For return or refund requests, please contact Emaar Mart Customer Support with your order number and details of the issue. Our team will review your request and guide you through the process.

Emaar Mart reserves the right to review each return and refund request individually and to update this policy when necessary.